Patient FAQ

  1. What is a custom orthotic?

It is an inlay for the shoe, manufactured to exacting specifications of the foot (usually from a cast) for the purpose of

  • Alleviating foot pain
  • Controlling and/or correcting abnormalities in gait patterns (as with children’s devices)
  • Accommodating sore, inflamed or calloused areas
  • Cushioning for the patient who stands or walks all day
  • Control of movement for the competitive athlete who needs to be accurate in movement
  • Helping the geriatric patient with a need for general support
  • For the aid of patients with back or knee pain which originates at the foot
  1. Do I need custom orthotics?

If you fit into any of the above categories, you are a good candidate for orthotics. Only your doctor can make that decision. He will examine your feet and having knowledge of your work and leisure activities, makes a decision. He might also recommend several types dependent upon your activities and the shoes you wear.

  1. How are custom orthotics made differently than over the counter orthotics?

Custom orthotics are made from a cast of your foot. Corrective modifications are built into the cast. Our shell material is heated and pressed over these casts. The shell material is trimmed to specific anatomical land marks then are finished by adding any accommodations the doctor may recommend for your diagnosis.

  1. Do I have to buy special shoes for my orthotics?

Any shoe that has a removable insole will work for an orthotic. There are some special circumstances which your doctor will discuss with you.

  1. I just received my orthotics and they are uncomfortable, what do I do?

Since the orthotic works to realign the structure of your foot, you will feel pressure as the orthotic does its job. Orthotics require a break in period, try wearing them for two hour intervals and slowly extend the length of time you wear them over two weeks. If you are still having trouble after two weeks consult with your doctor to remove or add accommodations.

  1. My child is constantly growing; do I have to keep paying for orthotics every time they grow?

Allied OSI Labs understands that children outgrow their orthotics and we have an insurance program just for you. Download our brochure and send it in with your order, or after your orthotics are received.

  1. Why do I have to go to a practitioner for custom orthotics?

Custom Orthotics are considered a medically prescribed device. Only your doctor can diagnosis your condition correctly. There are many substitutes for orthotics sold in sporting good stores or pharmacies. However, they are just that, substitutes. They are not orthotics. Orthotics should only be prescription medical devices made specifically for your foot, made to take into consideration any abnormal foot function and to provide you with the ultimate control and comfort.

Your doctor selected Allied OSI Labs because we meet the high standards that your doctor holds for your care. You will find your orthotic devices are made of the finest quality materials available. Though most orthotics are immediately successful in providing comfort and control for the patient, there are some instances where adjustments are necessary. This is just a normal routine, not a result of any error on your doctor’s part or ours, but more a situation of getting an exact fit; just as sometimes a custom made suit has to be returned to the tailor for a slight alteration. We know that you will be happy that your doctor has prescribed orthotics for you.

  1. Can I send in my own orthotics to be refurbished without going to see my practitioner?

Remember that your orthotics are a prescription and even in the case of a refurbishment, you must still see your doctor. Remember your feet can change and you may require an adjustment to your orthotics.

  1. Are there any precautions to wearing custom orthotics?

Yes, since most devices are made from plastics it is not advisable to wear them in sub zero weather-they may crack. Do not climb rung ladders in orthotics, they can put undue pressure on a single point and snap them. Do not use a shovel, putting pressure on the upper ridge with your foot. This will also cause breakage.

Keep away from dogs, your pet will love to chew on your orthotic.

  1. My orthotics are squeaking?

Give them a good dusting of foot or baby powder, if that doesn’t work consult with your practitioner.